Privacy Policy
Effective Date 06/01/2026
CITA EV Charger respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you access the CITA EV Charger website, mobile application, or related digital services in India.
By using our website or application, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to information collected through:
- The CITA EV Charger website
- Our mobile applications
- EV charger management platforms and dashboards
- Customer support channels
- Other digital services offered by CITA EV Charger in India
This policy does not apply to third-party websites or services that may be linked through our platform.
2. Information We Collect
To provide and improve our services, we may collect different types of information.
Personal Information
When you register an account or interact with our services, we may collect personal details such as:
- Name
- Email address
- Phone number
- Account login credentials
- Business or organization details (where applicable)
Device and Technical Information
When you access our website or app, certain technical information may be collected automatically, including:
- Device type and operating system
- IP address
- Browser type
- App usage statistics
- Log data related to system activity
Charging and Service Data
When using EV charging services, we may collect operational data such as:
- Charging session history
- Charger usage information
- Charging station interactions
- Device connectivity data
This information helps improve system performance and service reliability.
3. How We Use Your Information
The information collected may be used for purposes including:
- Providing EV charging platform services
- Managing user accounts and authentication
- Monitoring and improving charger performance
- Delivering charging session updates and notifications
- Customer support and service communication
- Security monitoring and fraud prevention
- Compliance with applicable laws and regulations in India
We may also use anonymized or aggregated data to improve service performance and develop new features.
4. Legal Basis for Data Processing
CITA EV Charger processes personal data in accordance with applicable Indian regulations, including the Digital Personal Data Protection Act, 2023.
Your personal information may be processed based on:
- Your consent when using the platform
- Service delivery requirements
- Legal obligations
- Legitimate business interests such as system improvement and security
Users may withdraw consent where applicable, subject to operational or legal requirements.
5. Data Sharing and Third Parties
CITA EV Charger does not sell personal information.
However, we may share certain information with trusted partners or service providers when necessary to operate our services, such as:
- Cloud hosting and data infrastructure providers
- Payment or billing partners (if applicable)
- Customer support service providers
- Mapping and location service providers
- Technical infrastructure partners
All such service providers are expected to maintain appropriate data protection standards.
We may also disclose information where required by Indian law, regulatory authorities, or legal processes.
6. Data Storage and Security
We implement appropriate technical and organizational safeguards to protect personal information from unauthorized access, misuse, or loss.
Security measures may include:
- Secure server infrastructure
- Encrypted communications
- Access control systems
- Monitoring for security incidents
While we take reasonable precautions, no online system can guarantee complete protection against cyber risks.
7. Data Retention
Personal data will only be retained for as long as necessary to:
- Provide services
- Maintain platform functionality
- Comply with legal or regulatory obligations
- Resolve disputes or enforce agreements
Once data is no longer required, it will be securely deleted or anonymized.
8. User Rights and Data Control
Under applicable Indian data protection regulations, users may have rights regarding their personal data, including:
- Accessing the personal information we hold about them
- Requesting correction of inaccurate information
- Requesting deletion of personal data where legally permitted
- Withdrawing consent for data processing
Requests related to personal data can be submitted through the contact information provided below.
9. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze platform performance.
Cookies may be used for:
- Website functionality
- User authentication
- Analytics and performance monitoring
Users can adjust browser settings to manage or disable cookies. However, disabling certain cookies may affect website functionality.
10. Children's Privacy
Our services are intended for individuals who are legally capable of entering into agreements under Indian law.
We do not knowingly collect personal data from children without appropriate consent from parents or legal guardians.
11. Third-Party Services
Our platform may integrate with third-party services such as mapping tools, payment providers, or network services.
These services operate under their own privacy policies, and users should review those policies when interacting with external platforms.
12. Updates to This Privacy Policy
CITA EV Charger may update this Privacy Policy periodically to reflect regulatory changes, service improvements, or operational updates.
The revised policy will be published on the website or application, along with the updated effective date.
Continued use of the services after updates are posted indicates acceptance of the revised Privacy Policy.
13. Contact Information (India)
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: sales@citaevcharger.co.uk
Website: https://citaevcharger.in/
Customer Support: +91 6363693526
