Terms and Conditons
Effective Date 06/01/2026
Terms and Conditions
Welcome to CITA EV Charger India. These Terms and Conditions (“Terms”) govern the use of the CITA EV Charger website, mobile applications, and related digital services available in India.
By accessing our website, installing our mobile application, or using any services offered through our platforms, you agree to comply with these Terms. If you do not agree with these Terms, you should discontinue using our website or application immediately.
1. Applicability of These Terms
These Terms regulate your use of:
- The official CITA EV Charger India website
- Any digital tools, pages, or services hosted on the website
- The CITA EV Charger mobile application
- Connected smart charging features and user dashboards
- Customer support services delivered through our digital platforms in India
These Terms apply only to CITA EV Charger platforms. External websites or services accessed through links on our platform operate under their own policies and conditions.
2. Acceptance of Terms
By accessing or using our platforms, you confirm that:
- You have read and understood these Terms
- You agree to comply with them while using our services
- You are legally permitted to enter into binding agreements under Indian law
Failure to follow these Terms may result in suspension or termination of your access to the platform.
3. Changes to Terms
CITA EV Charger may update or modify these Terms periodically to reflect regulatory updates, technological changes, or service improvements.
Any updated Terms will be published on our website or application. Continued use of the services after such updates indicates your acceptance of the revised Terms.
Users who disagree with revised Terms should discontinue using the services and may request account closure.
4. Use of Third-Party Platforms
Our mobile application may be downloaded through platforms such as:
- Apple App Store
- Google Play Store
- Other authorized app distribution platforms
Users must comply with the policies and terms set by these platforms. CITA EV Charger is not responsible for issues related to third-party app stores, including availability, payment processing, or policy changes.
5. Service Access and Availability
CITA EV Charger provides digital tools designed to support EV Charging Solutions in India, including smart charging management and charger monitoring services.
Access to services may vary depending on:
- Device compatibility
- Network connectivity
- Charger availability
- Location
Some features may currently be free, while others may become paid services in the future. If paid features are introduced, pricing and terms will be communicated clearly before any charges apply.
6. User Accounts and Registration
To access certain features, users may need to create an account.
When registering, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of login credentials
- Update account details when necessary
- Accept responsibility for all activity under your account
Users are responsible for ensuring that their account credentials remain secure.
7. Mobile Application Features
The CITA EV Charger mobile application may provide the ability to:
- Monitor EV charging sessions
- Access compatible charger controls
- View charging station availability
- Track charging history
- Receive charging notifications and alerts
Some charging station data may be sourced from third-party providers. While we aim to maintain accurate information, real-time data accuracy cannot always be guaranteed.
8. User-Generated Content
Users may be able to submit feedback, reviews, comments, images, or other content through the platform.
By posting content, you confirm that:
- You own the rights to the content or have permission to share it
- The content does not violate any applicable laws or rights of others
- The content is not confidential or proprietary
You retain ownership of your content, but grant CITA EV Charger permission to use, display, or distribute the content for platform operation, service improvement, and promotional purposes.
9. Responsibility for User Content
Users are solely responsible for the content they share.
Publicly shared content may be visible to other users. CITA EV Charger does not take responsibility for user-generated content posted by individuals.
We reserve the right to remove content that:
- Violates applicable laws
- Is offensive, misleading, or harmful
- Breaches these Terms
10. Third-Party Websites and Social Sharing
Our website or application may contain links to third-party services.
CITA EV Charger does not control these platforms and is not responsible for their content, privacy practices, or availability.
If you share information through social media platforms, you must comply with the terms and policies of those platforms.
11. Prohibited Activities
Users must not use the platform in ways that harm the system, other users, or the company.
Prohibited actions include:
- Attempting unauthorized access to systems
- Using automated tools such as bots or scrapers
- Uploading malicious software or viruses
- Sharing illegal, abusive, fraudulent, or misleading content
- Collecting personal data from other users without consent
- Sending spam or unsolicited promotional content
- Violating applicable Indian laws or regulations
Any misuse should be reported to:
Email: sales@citaevcharger.co.uk
12. System Maintenance and Interruptions
CITA EV Charger aims to provide reliable services, but interruptions may occur due to:
- Scheduled maintenance
- Software upgrades
- Technical issues
- Internet or power outages
- Security incidents
- Legal or regulatory requirements
We do not guarantee uninterrupted service availability.
13. Security and Account Protection
Users are responsible for protecting their login credentials and devices.
While we implement industry-standard security measures, no digital platform can guarantee complete protection against cyber risks.
If you suspect unauthorized access to your account, you should contact us immediately.
14. Account Termination
Users may close their accounts at any time by contacting our support team.
CITA EV Charger may suspend or terminate accounts if:
- These Terms are violated
- User actions pose risk to the platform or other users
- Termination is required under applicable law
Certain provisions such as intellectual property rights and liability limitations will remain valid after termination.
15. Intellectual Property Rights
All content on the CITA EV Charger website and mobile application, including:
- Software
- Design elements
- Logos
- Trademarks
- Text and graphics
is owned by CITA EV Charger or its licensors and protected under applicable intellectual property laws in India.
Users are granted a limited license to access and use the platform for personal purposes only.
Users may not:
- Copy or redistribute platform content
- Modify software or code
- Use CITA EV Charger trademarks without permission
16. Disclaimer of Warranties
The website, application, and related services are provided on an “as available” and “as is” basis.
CITA EV Charger does not guarantee:
- Continuous service availability
- Error-free functionality
- Complete accuracy of data
- Compatibility with all devices
Users access and use the services at their own risk.
17. Limitation of Liability
To the extent permitted by Indian law, CITA EV Charger shall not be liable for indirect or consequential damages, including:
- Loss of data
- Loss of business opportunities
- Financial losses arising from service interruptions
Where liability is legally required, it will be limited to the extent permitted under applicable law.
18. Indemnification
Users agree to indemnify and protect CITA EV Charger and its employees from any claims, losses, or damages resulting from misuse of the platform or violation of these Terms.
19. Privacy and Data Protection
Use of our services is also governed by our Privacy Policy, which explains how personal data is collected, used, and protected.
Our practices align with applicable Indian regulations, including the Information Technology Act, 2000 and relevant data protection rules.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any disputes arising from the use of the website, application, or services will be subject to the jurisdiction of courts in India.
21. General Provisions
No Partnership: These Terms do not create any partnership, employment, or agency relationship.
Severability: If any provision of these Terms is deemed invalid under law, the remaining provisions will continue to apply.
Entire Agreement: These Terms represent the complete agreement governing your use of the platform.
Contact (Pakistan)
For support, account closure requests, or legal inquiries:
Email: sales@citaevcharger.co.uk
Phone: +91 6363693526
Website: https://citaevcharger.in/
